Customer Testimonials
It’s Always a great experience! Service department hands down has never disappointed me.. great work!!
Michael Serafin is the best! I only ask for him. He deserves a promotion, bonus, raise, new house, car, free lunch everyday, and weekends off. Thank you Michael! Ana Ortega
Outstanding customer service! Service representative Christine Delmo always addresses our maintenance and repair issues often with a quick repair turnaround so that are vehicles are back in operation without delays.
Professional, honest, kind,the best financial department, good services, good customer service, good support management
Camino real service center review
I've unfortunately found myself returning to this service center repeatedly for the same issue, only to have my concerns dismissed time and again. The lack of resolution eventually resulted in catastrophic failures, including a new transmission and EV battery.
They held my car for an entire month during which little to no progress was communicated. After finally getting my car back, it was disheartening to find that the initial problem persisted.
As if to add insult to injury, within just 40 miles of driving after the supposed repairs, the check engine light illuminated again. This ... Read More DealerRater - Dec 11, 2024
I took my 2016 Silverado for a warranty repair I clearly told the advisor Michael serafin please don’t wash it, my truck is black and I know they wash the cars with a brush so I was trying to avoid getting swirls all of my truck and I had just gotten it ceramic coated a few days prior so they I picked up my truck they had washed it and it had a bunch of swirls and scratches so I go talk to the service manager he tells me they could polish it I told him if they polish it ... Read More DealerRater - Nov 15, 2024
Max is on top of his game. Always attentive to his customers. He makes every experience less stressful and a joy to purchase a car. We’ve been going through Max for a very long time. It’s always a pleasure.
Horrible customer service didn't receive a call back from rep or a message definitely not going back there for service and they had the baseball game on seem to be more focused on the game than attending customers
Horrible dealership, worse communication! Service department needs a reboot. No follow up, and lots of excuses when confronted.
I am so disappointed in this dealership. We have brought our Chevy Suburban here for servicing since we bought it 10 years ago and let me tell you we brought it in for a lot of servicing - we probably bought a lemon - probably spent close to $30,000 in repairs including a new engine. At 10 years this May it did not pass the smog check and we needed a copy of the invoice for the repairs (it still did not pass smog check even after the repairs were done in June). My husband always had them email the invoice to his ... Read More DealerRater - Aug 14, 2023
Freddy in sales is an idiot!!! He let an UNINSURED VEHICLE leave the lot rather than sell the temp binder as requested. GO SOMEWHERE ELSE!!! He will say anythFreddy in sales is an idiot!!! He let an UNINSURED VEHICLE leave the lot rather than sell the temp binder as requested. GO SOMEWHERE ELSE!!! He will say anything to get the sale and not care about the buyering to get the sale and not care about the buyer.
11/28/2022 I had an appointment for 11:30 and waited around for my truck they didn’t start on my car till 3:00 and I didn’t get my car till 4:10 why so long it’s because the employees sit round talking to each other and not doing their job I’m very disappointed in my service today and I only went in for and oil change that was way to long for and oil change and they was not as busy as they say like I said the employees do more talking than actually working
COMPLETE UTTER xxxxxxxx
AVOID AT ALL COSTS .... First new car purchase in my life and probably my last after the experience with this shady dealership. Ordered a brand new 2023 Corvette and waited a year for it. Not mad that part I get.... they call me up at 3pm and tell me I have til 5pm to put in my order or lose my spot in line. Fine quickly put in my order and that's the last I hear, no updates nothing.
Then I get the call randomly mid day hey your car came in.... you have til tomorrow to ... Read More DealerRater - Aug 15, 2022
Just leased another Chevy. Was undecided between Volt LT OR Equinox LT. Thanks to Jonathan Ceron for being patient, professional and knowledgeable. Ended up going with a 2018 Equinox after Jonathan demonstrated both vehicles and the benefits of each. Jonathan Ceron and Stephanie Alvarez are highly recommended for competitive pricing and going out their way to keep ongoing communication. Thanks a million! -Jay Em
The dealership ran my credit history check 3 months after I’ve got the car from them. They were not authorized by me to do so. After contacting credit bureau I was told that to remove those reports (about 8 new reports in total, when I was having a car for a few months already) I have to request the lender who did inquiries to send a letters of deletion to the credit bureau. I’ve contacted the dealership with this question and they told me that it was ran by mistake and they will send all the necessary letters to the ... Read More DealerRater - Mar 4, 2018
I am a sales manager at a high volume Honda dealership; needless to say my expectations for customer service during this acquisition were high. I contacted Camino Real due to their huge inventory. I called early before the Internet Sales Staff arrived on morning shift. My call was promptly returned by Jonathan Ceron, Internet Sales Manager. He listened to my needs and was very accommodating. They had the car in stock and within a short period of time he provided me with very competitive figures. We negotiated and I certainly wasn't easy on the guy. I'm a hard ... Read More DealerRater - Mar 20, 2017
Don't waste your time. Trust me, worst experience ever, I should have gone to my local Orange County dealer Connell Chevrolet, there is where they know how to treat people. TBH I had to email the owner at Camino Real so I can get my truck back and return the one I financed. I am thankful for that though.
Have my car in their shop twice for the same problem (pop noise in rear spoiler area), First time did a mickey mouse job, they removed the spoiler and throw away two bolts and two clips!!, and loosen the screws on the spoiler as well. Pop noise is gone but instead the rattle noise come because they've loosen and throw away some bolts and clips to keep the spoiler secure! It still took them a whole week!. After complaining to them I've drop off my car to them the second time on a Tuesday AM. they called me ... Read More DealerRater - Oct 22, 2016
THIS IS THE BEST PLACE TO BUY A TRUCK THEY HAVE A BIG SELECTION DIFFERENT MODELS AND COLORS PLUS THE SALES STAFF HAVE A GOOD ATTITUDE . . .GO THERE AND TALK TO PEDRO OR MARTIN ROSAS. THEY ARE GOOD PEOPLE.
This deal start to finish can only be described as exceptional and without equal. Marci, internet - USAA representative is the best they have and best anywhere! This is my 20th+ new care purchase so I have a handle on this car buying process. She listened to exactly what I wanted, went looking fr it, found it did not exist. She gave me what was out there, it did not fit my needs so she got it ordered. I was kept up-to-date every step of the way through delivery. She made sure I got every single incentive out there. Then ... Read More DealerRater - Jul 27, 2016
My alarm on my vehicle started to act up out of nowhere. We took it to the dealer because I had extended warranty. The service consultant Christopher Lopez, saw my key and immediately said the key was the problem. My car was purchased with the alarm key missing a button. Before that it had never given me any problems. I had gotten into an accident almost after I bough my car that messed up the hood and bumper. The service consultant called us and told us that because of the accident (that happened almost a year ago) the alarm was ... Read More DealerRater - Mar 7, 2016
Great customer service all around from the team at Camino Real Chevy. Service Department met their goal of completing work on time. I would recommend this Service Center.
Highly recommend received A+ service with Chris Lopez from service department very friendly honest person .will definetly recommend friends and family members .not to mention free coffee in the waiting room lol
Have only the best to say of our sale experience with Sara McKinny which was the best we have experience bar none, BUT Service writer Trini Sanchez nullified that by having the worst customer service manners I had experienced in a long while. The dealership service department appears to be padding service bills and charging customers for un-needed service work the dealership has no intention of performing. Having my 24 month service interval performed, Trini convinced me to pay additional cost ($80) to have the throttle body "decarbonized and serviced (every 15k he says). After paying and while waiting to received ... Read More DealerRater - Dec 17, 2015
Marci was able to obtain the vehicle I wanted with colors and options exactly as requested. And she did so with professionalism. Unlike other dealer experiences that I have had, it was a true pleasure to receive Marci's phone calls. Although, the dealership is a bit out of the way for me, I look forward to my next purchase here.
Fernando is very helpful when I had my car for services recently. He had some one fixed my Backmirro And rub problem on the truck before the expiration of my two warranty ends. The whole process, he was friendly and professionally. I recommend him highly.
I leased my 2014 Chevy Cruze Turbo Diesel from Camino Real. That whole process was unprofessional and unorganized. I was even asked to come back and resign a new contract after the vehicle had been delivered to me.
Every time I come for service, it takes a minimum of 2 hours for the simplest of procedures. Tire rotation, exhaust fluid refill. 2 hours. Even with an appointment. People without appointments had their vehicles serviced before mine. They spend 20 minutes just putting your info into their system. What a waste of time. And they obviously have no system set in place to assure those ... Read More DealerRater - Nov 15, 2015
Drove in with my truck not running 100 percent before it even made it to the workshop the problem was identified and solved, and just to make sure the truck left running they had a mechanic check everything was in good running order
the saleslady marci did a very good job,with assisting me in buying a new truck and i would reccomend,a friend to camino real.
My experience with Camino Real Chevrolet was very happy when I got my 2016 Chevy Tahoe from Pedro and Martin Rosas they are very good people and they explain everything to me before I singed the paperwork
My experience with Camino Real Chevrolet was outstanding. I was promised a great deal and it was delivered. I will recommend everyone in the market for a vehicle to visit this dealership. Keep up the great work.
I had a great experience on my visit but Saturday is a real busy day I would recommend to schedule your appointment any other day than Saturday unless you arrange with someone to be pick up. I had the best costumer service I've ever experience here. Max Fernandez is so professional and makes sure you understand everything he makes you feel welcome.
I leased a 2014 Chevy Cruze Turbo Diesel from Camino Real. Customer service is non-existent here. They rush you in and rush you out. When setting up an online appointment, they send an email promising a customer service rep would reach out to schedule, but that hasn't happened twice now. Their salesmen are vague and leave out any information they can that might hurt their sale. Their mechanics have little to no knowledge on the newer diesel engines which only leaves me to assume they aren't properly trained. They are very sloppy, leaving the white crusty residue all over ... Read More DealerRater - Aug 3, 2015
OMAR & JERRY ARE LIARS. THEY ARE THE WORSE SALESPERSON EVER. THEY SEEM NICE BUT AT THE END THEY'RE RIP OFFS. I SUGGEST NO ONE GO TO THIS DEALER. THERE SCAMS.
It was the easiest transaction I have ever made for an automobile. Marci Adishian was absolutely superb, couldn't have asked for a more helpful saleswoman or man. Thanks again Marci
The very moment I talked to Sara McKinney she was amazing! I've been buying and leasing cars for 25 years & she's by far the BEST person I've ever worked with at a car dealership. She was professional, honest, straight forward and possessed the best customer service skills anyone could wish for in the client service industry. She had a wonderful man named James deliver on car & review our entire vehicle with us. We have 4 kids and are very busy. I knew the car I wanted , the payment we needed and she made it happen right away. ... Read More DealerRater - Dec 19, 2014
I would like to commend. The sales team at Camino real Chevrolet beginning with Eric Magana not your typical sales person.He was very patient and extremely helpful . He is one of the reasons why we came back to this dealer after shopping around for a couple of months for 2014 silverado . They made us feel right at home .Would like to mention that my wife has been in the car business for 25yrs that being said no other dealer treated us like family.secondly I would like to thank the sales manager Rob Hernandez for offering us a deal of ... Read More DealerRater - Oct 9, 2014
Brought my van for inspection. 108 $ to get an estimate and a 21 point check, would be included towards repair. Expensive but I agreed since I wanted the car to be checked by a certified mechanic (the least I expect). Michael said he would call when they know around noon, have not herd from until I called at 5pm. I called. They gave me an estimate of above 300,-$ and the problem would be fixed. I asked what is wrong, they said the timing needs to be adjusted. I asked for their hourly rate, since this is something that takes 30 minutes most, ... Read More DealerRater - Nov 19, 2012
I had wandered into this Dealer ship in error, had looked at Volts from another dealer.Upon my arrival I was greeted by George, he showed me some volts and I was taken for a test drive. I wanted a blue volt fully stocked without leather seats. He called another dealer and I was rushed to there finance department. I was written up gave money and did'nt even see the car! When I traded in my car they only offered $5,000 when I checked bluebook the worth was $7,000 to $10,000 when I called back the checked again and low and behold ... Read More DealerRater - Nov 13, 2012
Service department personnel need to revamp their customer service skills and the manner in which they handle their customers' vehicles. I cannot complain of their technicans' mechanical aptitudes, but the condition in which they return your vehicle to you is deplorable. On 4/21/12, I took my GMC Sierra in for service. The vehicle was returned to me with grease marks on the floor mat, seat, inside step panel, and door panel; interior of the vehicle is light cashmere leather trim (imagine black grease on any part of this particular interior trim? Really?). Today, 4/28/12, I took my Suburban in for service; twice ... Read More DealerRater - Apr 29, 2012
Service experience anything but optimal. Took 2010 Tahoe (becuase of some minor body/molding defects) and was told they only due basic minimal service on Saturday. Service Mgr informed me that he would oreder part and would call me in two weeks. I reached (after no call) and was told to bring in car on a Friday. Called Thursday and apparently he had forgotten to order part so he deferred me to the follwoing Tuesday (mind you I am a working professional and had already "juggled" my calendar for the Friday visit). On Monday i called to verify that ... Read More DealerRater - Aug 18, 2010
Purchased my 2010 Camaro I am totally satisfied by the whole experience. Went to many other dealers in Socal but did not receive the same experience. I highly recommend Camino Real Chevrolet. I was not pressured at any time during the purchase process and was informed about the all of the vehicle features.
Went in today to look at a 2010 Camaro.........this delearship showed a good inventory per chevy.com and after my visit I can share why. They have the cars in stock marked $5000.00 over MSRP in this economy. Dont even waist your time looking for a deal there. The salesperson tried to convince me of the limited production of the Camaro and the fact that they won't be making them much longer and indeed this vehicle was worth their asking price...all this happened before I was even given a opportunity to test drive the car. Before leaving I informed ... Read More DealerRater - May 8, 2010
Save your money and go to another Chevrolet dealership. Tried to buy a Tahoe hybrid, but the rude salesman (George) with his smart ass comments deterred me from wanting to do business with them. He didn't even invite us to negotiate inside the showroom. Very unprofessional manners.
